Frequently Asked Questions

Find answers to common questions about our gambling dispute resolution service

All Questions

What is Gamblers' Future?
Gamblers' Future is a dedicated service that helps players resolve disputes with online gambling operators. We advocate for fair treatment and assist in recovering funds when gambling companies fail to honor their obligations or terms of service.

Related Resources:

What types of gambling disputes do you handle?
We handle a wide range of gambling disputes including:
  • Withdrawal refusals or delays
  • Bonus disputes
  • Account closures/limitations
  • Identity verification issues
  • Technical malfunctions
  • Terms & conditions violations
  • Self-exclusion breaches
  • Responsible gambling failures

Related Resources:

How successful are you in resolving disputes?
Our success rate varies depending on the specific circumstances of each case, but we maintain an overall success rate of approximately 78% for cases we accept. Factors that influence success include the operator's licensing jurisdiction, quality of evidence, and the nature of the dispute. Were transparent about your chances of success from the beginning.
How do I submit a dispute?
Submitting a dispute is simple:
  1. Create an account on our platform
  2. Fill out our dispute form with all relevant details
  3. Upload supporting evidence (screenshots, communications, etc.)
  4. Submit your case for review
Our team will evaluate your case and contact you with next steps within 1-2 business days.

Related Resources:

What information do I need to provide when filing a dispute?
To effectively handle your case, we need:
  • Your casino account details (username, email)
  • Name of the gambling operator
  • Detailed description of the issue
  • Timeline of events
  • Amount in dispute
  • All communications with the operator
  • Screenshots of relevant game sessions, transactions, bonuses, etc.
  • Any other evidence supporting your case
The more information you provide, the better we can assist you.
How long does the dispute resolution process take?
The timeline for resolving disputes varies based on complexity and the operator's responsiveness. Typically:
  • Simple cases: 2-4 weeks
  • Moderate complexity: 4-8 weeks
  • Complex cases: 2-3 months or more
We provide regular updates throughout the process and work to resolve your case as quickly as possible.
Do I need to have contacted the operator first?
Yes, we require that you make a reasonable attempt to resolve the issue directly with the gambling operator before submitting a dispute to us. This includes contacting their customer support and following their complaint procedure. Please save all communications as theyll be important evidence for your case.
Is there a fee for using your service?
We operate on a "no win, no fee" basis. Theres no upfront cost to submit a dispute. If we successfully recover funds for you, we charge a success fee of 25% of the recovered amount. For example, if we recover $1,000, our fee would be $250, and you would receive $750.

Related Resources:

How do I create an account?
Creating an account is easy - just click on the "Sign Up" button in the top-right corner of our website. Youll need to provide your name, email address, and create a password. Well send a verification email to confirm your address. Once verified, you can log in and start using our services.
Can I delete my account?
Yes, you can request account deletion from your account settings page. Please note that if you have any active disputes, these will need to be closed or completed before account deletion can be processed. Your data will be handled according to our privacy policy during and after deletion.

Related Resources:

How do I receive my recovered funds?
When we successfully recover funds, youll be notified via email. You can choose to receive your payment through:
  • Bank transfer
  • PayPal
  • Bitcoin/cryptocurrency (where available)
Payments are typically processed within 5-7 business days after the operator pays the settlement and our fee has been deducted.
What happens if you can't recover my funds?
If were unable to recover your funds despite our best efforts, you wont be charged any fees. Well provide a detailed explanation of why the case was unsuccessful and may offer recommendations for alternative actions you could take, if applicable.
Do I have to pay taxes on recovered funds?
The tax implications of recovered gambling funds vary by country and jurisdiction. We recommend consulting with a tax professional regarding your specific situation. The recovered funds are generally considered to be the return of your original money rather than new income, but tax laws differ significantly around the world.
Is your service available worldwide?
Yes, we offer our services globally. However, our ability to successfully resolve disputes may vary depending on the licensing jurisdiction of the gambling operator. We have the highest success rates with operators licensed in the UK, Malta, Gibraltar, Isle of Man, Alderney, and certain EU countries where regulatory frameworks are stronger.
Are you affiliated with any gambling regulators?
No, we are an independent service not affiliated with any gambling regulators or authorities. However, we work within the established regulatory frameworks and maintain professional relationships with various gambling authorities to better assist our clients.
What happens if the operator refuses to cooperate?
If an operator refuses to cooperate, we have several escalation options:
  • Formal complaints to the relevant gambling licensing authority
  • Escalation to alternative dispute resolution (ADR) services recognized by regulators
  • Media outreach in egregious cases
  • Industry blacklisting reports
In some cases, we may recommend legal action if the potential recovery justifies the cost.
Do you provide legal representation?
We are not a law firm and do not provide legal representation in court proceedings. Our service focuses on dispute resolution through negotiation, mediation, and regulatory complaints. For cases requiring litigation, we can refer you to appropriate legal counsel with gambling industry expertise, though this would be a separate service outside our fee structure.

General Information

What is Gamblers' Future?
Gamblers' Future is a dedicated service that helps players resolve disputes with online gambling operators. We advocate for fair treatment and assist in recovering funds when gambling companies fail to honor their obligations or terms of service.

Related Resources:

What types of gambling disputes do you handle?
We handle a wide range of gambling disputes including:
  • Withdrawal refusals or delays
  • Bonus disputes
  • Account closures/limitations
  • Identity verification issues
  • Technical malfunctions
  • Terms & conditions violations
  • Self-exclusion breaches
  • Responsible gambling failures

Related Resources:

How successful are you in resolving disputes?
Our success rate varies depending on the specific circumstances of each case, but we maintain an overall success rate of approximately 78% for cases we accept. Factors that influence success include the operator's licensing jurisdiction, quality of evidence, and the nature of the dispute. Were transparent about your chances of success from the beginning.

Dispute Process

How do I submit a dispute?
Submitting a dispute is simple:
  1. Create an account on our platform
  2. Fill out our dispute form with all relevant details
  3. Upload supporting evidence (screenshots, communications, etc.)
  4. Submit your case for review
Our team will evaluate your case and contact you with next steps within 1-2 business days.

Related Resources:

What information do I need to provide when filing a dispute?
To effectively handle your case, we need:
  • Your casino account details (username, email)
  • Name of the gambling operator
  • Detailed description of the issue
  • Timeline of events
  • Amount in dispute
  • All communications with the operator
  • Screenshots of relevant game sessions, transactions, bonuses, etc.
  • Any other evidence supporting your case
The more information you provide, the better we can assist you.
How long does the dispute resolution process take?
The timeline for resolving disputes varies based on complexity and the operator's responsiveness. Typically:
  • Simple cases: 2-4 weeks
  • Moderate complexity: 4-8 weeks
  • Complex cases: 2-3 months or more
We provide regular updates throughout the process and work to resolve your case as quickly as possible.
Do I need to have contacted the operator first?
Yes, we require that you make a reasonable attempt to resolve the issue directly with the gambling operator before submitting a dispute to us. This includes contacting their customer support and following their complaint procedure. Please save all communications as theyll be important evidence for your case.

Account & Billing

Is there a fee for using your service?
We operate on a "no win, no fee" basis. Theres no upfront cost to submit a dispute. If we successfully recover funds for you, we charge a success fee of 25% of the recovered amount. For example, if we recover $1,000, our fee would be $250, and you would receive $750.

Related Resources:

How do I create an account?
Creating an account is easy - just click on the "Sign Up" button in the top-right corner of our website. Youll need to provide your name, email address, and create a password. Well send a verification email to confirm your address. Once verified, you can log in and start using our services.
Can I delete my account?
Yes, you can request account deletion from your account settings page. Please note that if you have any active disputes, these will need to be closed or completed before account deletion can be processed. Your data will be handled according to our privacy policy during and after deletion.

Related Resources:

Payments & Recovery

How do I receive my recovered funds?
When we successfully recover funds, youll be notified via email. You can choose to receive your payment through:
  • Bank transfer
  • PayPal
  • Bitcoin/cryptocurrency (where available)
Payments are typically processed within 5-7 business days after the operator pays the settlement and our fee has been deducted.
What happens if you can't recover my funds?
If were unable to recover your funds despite our best efforts, you wont be charged any fees. Well provide a detailed explanation of why the case was unsuccessful and may offer recommendations for alternative actions you could take, if applicable.
Do I have to pay taxes on recovered funds?
The tax implications of recovered gambling funds vary by country and jurisdiction. We recommend consulting with a tax professional regarding your specific situation. The recovered funds are generally considered to be the return of your original money rather than new income, but tax laws differ significantly around the world.

Legal Questions

Is your service available worldwide?
Yes, we offer our services globally. However, our ability to successfully resolve disputes may vary depending on the licensing jurisdiction of the gambling operator. We have the highest success rates with operators licensed in the UK, Malta, Gibraltar, Isle of Man, Alderney, and certain EU countries where regulatory frameworks are stronger.
Are you affiliated with any gambling regulators?
No, we are an independent service not affiliated with any gambling regulators or authorities. However, we work within the established regulatory frameworks and maintain professional relationships with various gambling authorities to better assist our clients.
What happens if the operator refuses to cooperate?
If an operator refuses to cooperate, we have several escalation options:
  • Formal complaints to the relevant gambling licensing authority
  • Escalation to alternative dispute resolution (ADR) services recognized by regulators
  • Media outreach in egregious cases
  • Industry blacklisting reports
In some cases, we may recommend legal action if the potential recovery justifies the cost.
Do you provide legal representation?
We are not a law firm and do not provide legal representation in court proceedings. Our service focuses on dispute resolution through negotiation, mediation, and regulatory complaints. For cases requiring litigation, we can refer you to appropriate legal counsel with gambling industry expertise, though this would be a separate service outside our fee structure.

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