Dispute Resolution Center
We advocate for fair treatment and help resolve issues between players and casinos
Simple 4-Step Process
Submit Complaint
File your complaint with all relevant details and supporting evidence
Initial Review
Our team reviews your case within 48 hours and may request additional information
Mediation
We contact the casino on your behalf and work toward a fair resolution
Resolution
Case is closed when a resolution is reached or all options are exhausted
Our Commitment to You
We believe every player deserves fair treatment and transparent service from gambling operators. Our dedicated team works tirelessly to advocate for your rights and ensure you're treated fairly.
- We review every complaint thoroughly and fairly
- We maintain your privacy and confidentiality
- We never charge players for our mediation services
- We use our industry relationships to push for resolutions
For urgent issues requiring immediate assistance, please use our emergency contact options.
Expected Resolution Timeline
*Complex cases may require additional time. You'll receive regular updates throughout the process.
Complaint Status Tracker
Track the progress of your submitted complaints and view your resolution history
Loading your complaints...
Your Complaint Statistics
Frequently Asked Questions
Everything you need to know about our complaint resolution process
How long does the complaint process take?
Will the casino know my identity when I make a complaint?
Do I need to pay for your complaint mediation service?
What information should I include in my complaint?
- Your casino account details (username/email)
- Date(s) of the incident
- Detailed description of what happened
- Copies of relevant communication with the casino
- Screenshots of games, transactions, or terms in question
- The specific outcome you're seeking
Can I submit more than one complaint at a time?
Will submitting a complaint affect my account with the casino?
What if I'm not satisfied with the resolution?
Still Have Questions?
Our support team is here to help you navigate the complaint process.
Need Additional Help?
Alternative ways to reach us for guidance and support
Have a formal complaint?
For formal complaints about gambling operators, please use our complaint submission form. The contact options above are best for general inquiries, guidance on using our services, or questions about an existing complaint.
Player Advocacy Resources
Beyond our complaint mediation service, these resources can help protect your rights as a player
Gambling Regulatory Authorities
Gambling authorities oversee licensed operators and enforce compliance with regulations. They can intervene in serious disputes and have the power to impose sanctions.
Not sure which authority regulates your casino?
The licensing information is typically found in the footer of the casino's website. If you need help identifying the relevant authority, contact our support team.
Your Rights as a Player
Understanding your rights as a player is essential to protecting yourself. These are fundamental entitlements that apply regardless of which operator you choose.
Right to Fair Games
All games must use certified Random Number Generators (RNGs) and have verifiable return-to-player percentages that match advertised rates.
Right to Clear Terms
Terms and conditions must be clear, accessible, and not unfairly weighted against the player. Hidden or ambiguous terms are not enforceable.
Right to Account Access
You have the right to access your account data, transaction history, and to close your account with any remaining balance returned (subject to legitimate security checks).
Right to Timely Withdrawals
Once verification requirements are met, withdrawals must be processed within the timeframe specified in the operator's terms, without unreasonable delays.
Right to Data Protection
Your personal and financial information must be securely stored, used only for legitimate purposes, and protected according to data protection laws.
Right to Responsible Gambling Tools
Operators must provide tools to help you control your gambling, including deposit limits, self-exclusion options, and activity statements.
A comprehensive 12-page guide to your rights and how to enforce them
Additional Support Organizations
For specialized assistance, legal advice, or support with gambling-related issues, these organizations offer expertise beyond our complaint resolution service.
International Association of Gaming Attorneys
Network of attorneys specializing in gambling law across multiple jurisdictions, offering referrals to lawyers experienced in player disputes.
Gaming Law Masters
Specialized legal practice focusing exclusively on gambling disputes and regulatory matters, with a track record of resolving major player complaints.
Consumer Rights Legal Clinic
Non-profit organization providing legal advice for consumers, including gamblers facing disputes with operators, often at reduced or no cost.
iGaming Contract Review Service
Service that reviews casino terms and conditions to identify unfair clauses and provides analysis of your cases merit before pursuing legal action.
The resources listed are independent organizations. While we've vetted them for legitimacy, we don't endorse specific legal services. Always conduct your own research before engaging legal assistance.